Contact Us - Lori Powers Jewelry

If you would like to contact us please call 1-562-230-4533 or fill out the form below! We will be in touch!

XOXO
-LPJ

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Jewelry Care

Please note that due to the nature of natural gemstones and handmade jewelry, each piece of jewelry may vary slightly from what is represented by the product photographs featured on our web store. Lori Powers Jewelry uses all natural gems, stones, and metals, thus there is potential for tarnishing and wear on the unique pieces. The basics for proper jewelry care are:

Keep jewelry away from scratching, banging, chemicals of all kinds, swimming pools, hot tubs, extreme temps, and intense sunlight. Do not roll bracelets onto your hand while clasped. Remove jewelry before doing gardening, cleaning, household repairs or any strenuous activities.

Wipe your jewelry off with a soft cloth after wear. Clean jewelry regularly with mildly sudsy water, rinse well, and pat dry with a soft cloth. Let it air dry if any moisture remains. Polish metals gently with a jewelry polishing cloth. Store jewelry flat in a reclosable bag or cloth with anti-tarnish paper. Storing jewelry with different metal types will make jewelry tarnish, please store different metals separately.

Sterling silver jewelry will naturally tarnish. To freshen up your jewelry, clean each piece using a polishing cloth. Plated gold on Sterling Silver will also fade with wearing.

Lori Powers Jewelry recommends having their professional clean the jewelry, as most gems and druzys need special care and cleaning. There is a flat rate for jewelry cleaning of $60. We will replace tarnished chain for a case by case price if requested.

Chain tassels are one of Lori’s favorite things to make, but there is a tendency for the tassels to tangle. Please wear all tassel jewelry with the care to avoid tangling. Make sure to hang or lay tassels flat after wearing.

Claims

Lori Powers Jewelry stands behind our jewelry and will happily repair and/or replace any problem resulting from a production or design flaw at no charge. The warranty is extended to a 90 days after purchase from our online store.

After the warranty period, we will also repair and/or replace stones and clean or polish jewelry at a flat fee of $60. Jewelry damaged due to wear and tear from customer use will not be replaced, but can be repaired at our discretion. Although we can’t custom-produce lost or missing parts, we will offer similar parts or replacements when possible. Turnaround time is approximately 3-5 weeks.

Customer Service

Our Customer Service department is available through email, a representative will either respond via email or phone call. Please fill out the contact us form and Lori Powers Jewelry will be in touch within 24-48 hours.
Email: loripowersjewelry@gmail.com

Shipping Policy

Standard Shipping
Delivery in 5-8 working days
$ 11.00
Express Shipping
Delivery in 2-4 working days
$ 22.00

Delivery times begin one business day after the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped. UPS or FedEx is our courier for shipments. Packages shipped with signature upon delivery are determined by the UPS carrier’s discretion. Our warehouse is closed for Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
Orders for in-stock items will generally ship within one (1) business day. Orders placed after 2:00pm PST may not be processed until the next business day. You will receive a call from one of Lori Powers Jewelry Representatives regarding items not in stock, they will provide you with an expected delivery date.

Sales Tax Rules

All applicable sales tax will be charged to items shipped from the Lori Powers Jewelry warehouse.

Refund and Returns Policy

If you are not completely satisfied with your purchase, Lori Powers Jewelry will gladly refund or credit any item returned in its original packaging in perfect condition within 15 days of purchase, after that time only exchanges will be accepted.

Credits are refunded via the original method of purchase once the item has been received. You will be notified via email once the return has been processed. You will not be refunded for postage.

No return will be accepted without a return authorization (RA) number. To claim yours, contact our Customer Service department at loripowersjewelry@gmail.com. In the subject heading of the email please write “Request for RA number,” also include in the body of the email the reason for the request to return and payment form.

Once you receive an RA number please make sure the merchandise you return is in its original condition, tags and packaging included. Use the UPS Return Label included with your order for easy shipping. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches Lori Powers Jewelry, please allow 3 to 7 business days (depending on peak times) for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. If your return does not meet the conditions listed, the package will be sent back to you.

Please send returns/claims to:

Lori Powers Jewelry
RA# _____________
2234 N Bellflower Blvd #15225
Long Beach, CA 90815

Please note: Lori Powers Jewelry is not responsible for items that are damaged or lost in transit. We highly suggest insuring your returns for the full amount paid.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.

http://loripowersjewelry.com may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://loripowersjewelry.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

Meet Lori

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